Return & Reprint Policy — Bank Acceptance Guaranteed
Every cheque we ship is CPA 2006 compliant and accepted at every Canadian bank and credit union.
If any cheque is rejected due to a manufacturing error on our part — we reprint and reship free. No tickets, no delays.
🛡️ 100% Bank Acceptance Guarantee
If any cheque we manufacture is ever rejected by your Canadian bank due to a manufacturing or compliance error on our part, we will reprint and reship your complete order at no cost. No questions, no support tickets, no delays. Call us at 1-866-760-2661 and a real person will handle it.
Every cheque order starts with a free PDF proof
Before we print a single cheque, you receive a free PDF proof showing your exact layout: company name, address, bank information, MICR line, logo placement, and colour. You review every detail and approve the proof. Only after your approval do we proceed to production. This four-step workflow catches virtually all errors before they reach the press.
Manufacturing & compliance errors — we reprint free
If the error is on our side — anything within our control during manufacturing, printing, or shipping — we cover it completely. You don't pay a cent for the reprint. You don't pay for reshipping. We make it right.
Errors we reprint and reship free
- MICR encoding errors caused by our process — if we incorrectly encoded the transit, institution, or account number on the MICR line (and it didn't match what you approved on the proof)
- CPA 2006 compliance issues — any cheque that fails to meet Payments Canada Standard 006 due to our manufacturing
- Printing defects — smudged, misaligned, missing ink, ghost printing, or other quality issues on our side
- Missing security features — if hologram foil, heat-sensitive ink, watermark, microprinting, or other ordered security features were not properly applied
- Bank rejection due to our manufacturing error — if your bank returns cheques because of an issue traceable to our production
- Shipping damage or errors — missing items in the shipment, wrong quantity delivered, or damage caused during transit
- Proof discrepancies — if the final printed cheques don't match the PDF proof you approved
Customer-provided information errors
The free PDF proof exists specifically so you can catch and correct information errors before we print. If an error is in information you provided and approved on the proof, it's not covered under the free reprint policy — but we'll always help you fix it at a discounted reprint rate. Call 1-866-760-2661 and our team will sort it out.
Errors not covered under free reprints
- Incorrect bank details you provided — transit number, institution number, or account number that you supplied and approved on the proof
- Misspelled company or personal names — if the name was spelled incorrectly on the proof and approved
- Wrong mailing address or phone number — if approved on the proof as shown
- Logo errors — if the logo file you provided was low-resolution, incorrectly formatted, or had errors visible on the proof
- Requested changes after approval — design changes or content updates requested after you approved the PDF proof and printing has begun
- Changes to bank account — if your account number or institution changed after your cheques were printed
💬 Made an error on your proof? We can still help.
Customer-provided errors aren't covered under free reprints — but we'll reprint at a discounted rate to get you back up and running fast. No judgment, no hassle. Call us, tell us what happened, and we'll work it out.
How to request a reprint
Whether it's our error or something we can help you fix, the process is the same: call or email, a real person answers, and we get you back up and running. No chat bots. No ticket queues.
- Call 1-866-760-2661 or email orders@printnow.ca. Have your original order number ready (found on your order confirmation email or invoice).
- Describe the issue. If cheques were rejected at your bank, tell us what the bank said. If there's a printing or MICR issue, describe what you're seeing. Photos help if you can send them.
- We investigate and confirm responsibility. If it's our error, we'll tell you on the spot — free reprint confirmed. If it's a customer-side error, we'll quote a discounted reprint rate before proceeding.
- We reprint and reship. Manufacturing errors reported before 2 PM EST typically reprint the same business day with next-business-day courier shipping. Customer-side corrections require a new free PDF proof and your approval before we reprint.
Return & Reprint Policy — FAQ
Everything customers ask about our reprint policy, the free PDF proof, and how we handle bank rejections.
What is the Bank Acceptance Guarantee?
Every cheque we manufacture is 100% CPA 2006 compliant and accepted at every Canadian bank and credit union — including RBC, TD, BMO, CIBC, Scotiabank, National Bank, Desjardins, ATB Financial, and hundreds of credit unions. If any cheque is rejected due to a manufacturing or compliance error on our part, we reprint and reship your complete order at no cost. We hold CPA Self-Accreditation ID #1010 — one of only 20 accredited cheque printers in Canada. Call 1-866-760-2661 if you ever have a concern.
What errors are covered under your reprint policy?
Anything within our control during manufacturing, printing, or shipping is covered:
- MICR encoding errors caused by our process
- CPA 2006 compliance failures
- Printing defects (smudging, misalignment, missing ink)
- Missing security features
- Bank rejection due to our manufacturing error
- Shipping damage or missing items
What's NOT covered under free reprints?
Errors in information you provided and approved on the free PDF proof are not covered for free reprints, because the proof exists specifically so you can catch these before we print. Examples: incorrect bank transit/institution/account numbers you provided, misspelled company names, wrong addresses, low-resolution logo files. We can still reprint at a discounted rate — call 1-866-760-2661 and we'll help you sort it out.
How does the free PDF proof work?
Before we print a single cheque, we send you a free PDF proof showing your exact cheque layout: company name, address, bank details, MICR line, logo, and colour. You review every detail and approve before we proceed to production. This catches virtually all errors before printing begins — which is why our error rate is extremely low across 46,000+ Canadian businesses served.
How do I request a reprint?
Call us at 1-866-760-2661 Monday through Friday, 7 AM to 5:30 PM MST. Or email orders@printnow.ca. Have your order number ready and describe the issue. A real person will answer — no tickets, no bots, no queues. If it's our error, we'll reprint and reship immediately. If it's a customer-side error, we'll quote a discounted reprint rate.
How long does a reprint take?
Reprints are treated with priority. For manufacturing errors on our part, we typically reprint the same business day when reported before 2 PM EST Mon–Fri, with next-business-day courier shipping across Canada. For customer-side corrections, timing depends on the change and your approval of a new free PDF proof. Rush options are available — call and ask.
Why are you confident your cheques will be accepted?
Print & Cheques Now is a CPA Self-Accredited Printer (Printer ID #1010) — one of only 20 accredited cheque printers in all of Canada. Accreditation means our cheques are exempt from bank testing and guaranteed accepted at every Canadian financial institution. We've been manufacturing cheques in-house since 2006 and serve over 46,000 Canadian businesses. That's why we can offer the 100% Bank Acceptance Guarantee with confidence.
Do I need to return the defective cheques?
In most cases, no. For clear manufacturing defects, we trust your description and photos if applicable. We ship the reprint and you can securely destroy the defective batch — typically by shredding. For larger disputes or cases involving bank rejection, we may ask for one sample cheque returned by mail for our quality records. We'll tell you if that's needed when you call.
Can I cancel an order after I've approved the proof?
Once you approve the free PDF proof, your order moves immediately to production — often within minutes for same-day orders. Cancellation after proof approval is not guaranteed. If you need to change or cancel, call 1-866-760-2661 immediately. If we haven't started printing, we can often stop it. If printing has begun, cancellation fees may apply because materials and machine time have already been committed.
Order with confidence — your cheques are guaranteed
Free PDF proof before we print. 100% Bank Acceptance Guaranteed. One of only 20 CPA-accredited cheque printers in Canada. Trusted by 46,000+ Canadian businesses.